- Microsoft Office applications: Word, Excel, PowerPoint, Publisher, Access, and OneNote
- Adobe applications: Reader and Photoshop
- OpenOffice and Corel word processing and spreadsheets
- Google Docs word processing, presentations, spreadsheets and forms
- Citation management: RefWorks, EndNote, and Zotero
- General search skills: evaluating information; Boolean logic; and MeSH and LC subject headings
INTERDISCIPLINARY DATABASES
ENGINEERING & COMPUTER SCIENCE DATABASES
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MEDICAL & HEALTH SCIENCES DATABASES
BUSINESS DATABASES
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- Integrated library systems: SirsiDynix, Millennium, Eclipse, Sierra, and Talis Alto
- OPACs: Encore, Summon, Capita Prism
- Electronic resources and eBooks: OverDrive, Adobe Digital Editions, ebrary, MyiLibrary, Kindle, Kobo, Google Books, and Scholars Portal Books
- Authority records: OCLC Connexion and AMICUS
- Public terminal management software: Pharos, iCam
- Event and venue management software
- LibGuides
- Reader's advisory: adult, teen, and children
- Reference interview
- Database search support
- Bibliography and LibGuides creation
- Library of Congress and Dewey Decimal classification systems
- Creating/editing catalogue records in OCLC Connexion, Eclipse, and SIRSI
- AACR2, RDA and MARC standards
- Blogging and website-building: Blogger, Wordpress, tumblr, and Weebly
- Programming: basic HTML and CSS
- Graphic design, infographics, and photo editing: PicMonkey, iPiccy, Photoshop, Publisher, Canva, and Piktochart
- Royalty-free and public domain image searching
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- Storyboarding, scripting and audio and visual recording
- Video and audio editing, animations and graphics: Camtasia, Windows Movie Maker, iMovie, Adobe Captivate, CyberLink, PowToons, and Audacity
- Uploading, transcripts and closed captioning: YouTube and 3Play Media
- Higher education: Blackboard and MyCanadianCompLab (MyWritingLab)
- Open courseware and edX
- Discussion board monitoring and facilitation
- Technical and course questions help
- 3D printing: MakerBot Replicator 2, MakerBot software, Thingiverse and other design repositories, and basic principles of 3D design and critical making
- Robotics: basic Arduino programming, circuit boards, and open source wearable technologies